Do You Have Any Questions?
How long will it take?
Will you take away my old boiler?
Will you take away my hot water cylinder?
What do I need to do before the installation?
Will I need to stay at home all day?
Will I have hot water?
Will I have electricity / gas / cold water?
Will the engineer show me how to use my new boiler/thermostat?
What payment methods do you offer?
What is the payment schedule for Deposits?
Why do you charge a deposit?
Do you take full payment upfront?
What happens if I want to cancel my order?
- If you are cancelling more than 2 weeks before the scheduled installation date, you are entitled to 100% of your deposit.
- If you are cancelling more than 1 week (but less than 2 weeks) before the scheduled installation date, you are entitled to 75% of your deposit.
- If you are cancelling less than 1 week before the scheduled installation date, you will lose the entirety of your deposit.
If work has already been carried out, you waive your right to cancel, even if it falls within the regulatory 14-day cooling off period.
What are your Terms and Conditions?
What is a Smart Thermostat?
Will I need to plug in my Smart Thermostat?
Do I have to wall hang my Smart Thermostat?
Is my Smart Thermostat covered by Warranty?
How do I keep my warranty valid?
You can either go with your boiler’s manufacturer (Bosch/Vaillant) or through us. The cost of servicing your boiler from us is £80 + VAT.